Questions You Should Ask

Choosing a homecare provider

Homecare organisations must be registered with the Care Quality Commission (CQC) and you should ask to see a copy of their latest inspection report (see Mayday’s here).

Only use an organisation you feel happy with.

Here are some questions you may want to ask them before choosing a provider:

  • Will I always have the same staff?

Mayday will always ensure that you are visited by the same small number of carers.

  • What exactly will the staff help me with and how flexible can they be?

Mayday will work with you to develop a a package of care that is right for you.

  • How will you match the staff to my needs and what happens if I don’t like the staff you send?

All of our staff are highly trained and can provide the care you need, if for whatever reason you feel you would like to change your carer then simply let us know and we’ll take care of this for you.

  • What about when staff are on holiday or off sick?

Your care will be unaffected, another member of staff will have already been introduced to you and been made aware of your care needs.

  • If staff are helping with personal care, will they be the same gender as me?

The majority of our care staff are female, if you would prefer a male carer then please just say so and we would be more than happy to arrange it for you.

  • How will they protect my dignity and privacy?

Mayday fully supports the “Dignity Challenge Initiative”.

  • What happens if staff are late?

Our staff record their arrival and departure from every visit so we are then able to react quickly to delays by either informing you of our delayed arrival or by sending out another carer.

  • How much notice do you need if I want to change the day or time that staff come?

24 hours notice is usually sufficient for us to make a change to your care.

  • What qualifications do staff have and what training will they have had?
  • How are staff chosen?
  • Are they trustworthy?

Please see our “Staff Selection & Training” section.

  • What happens if something goes wrong, or I am unhappy with the service?

If you are unhappy in any way we have a complaints procedure which will be included in your service user guide, this will be supplied to you at the commencement of your service.

  • Is the organisation a member of the UK HomeCare Association?

Yes Mayday is a member of UKHCA.

  • What are the charges and what do these cover?

Our charges vary slightly from district to district and are also dependant upon the type of care required. ALL prices will be agreed with you and will form a part of our contract.

  • How do I contact you and do you have an emergency phone number if something goes wrong?

Please see our “Contact Us” section on this web site for all our contact details (including our emergency 24 hour numbers), please remember that for a true emergency you should ring 999.

  • Do you have a set of services standards I can see?

Please see: “Our Core Values”, “Quality Care”, “Personalisation” & “Case Management”.

  • Do you have a contract that I can sign?

Yes, both yourself and Mayday sign a service agreement for the care you will receive.

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    Frequently Asked Questions

    Why choose Mayday Homecare?

    Domiciliary (or homecare) is now the preferred choice, there is nothing quite like the comfort of your own familiar surroundings and many now choose to stay in the privacy of their own home for as long as possible while receiving care.

    How often can I have help at home?

    We can accommodate a wide variety of requirements, from the occasional hour (or part of), up to 24 hours a day, seven days a week, 365 days a year. We are here to provide support based on your specific wishes.

    We support your independent care

    We provide a bespoke service designed to enable you to remain as independent as possible, we offer different levels of support, as you need it, when you need it.

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