Who We Care For

Our Service Users include:

  • Older Adults
  • People with Dementia
  • Mental Health
  • Physical Disability and Sensory Impairment
  • Learning Disability

National End of Life care strategy

We ensure that every service user who requires End of Life Care will be given the opportunity to discuss their personal needs and preferences. We record these in a care plan so that every person that is involved in supporting the service user at this stage of their life will be aware of the services users wishes. We ensure that a service users preferences and choices are taken into account wherever possible. That they are treated as an individual, with dignity and respect and ensure that their pain control symptoms are managed appropriately.

Although every individual may have a different idea about what would, for them, constitute a ‘good death’, for many this would involve:

  • Being treated as an individual, with dignity and respect
  • Being without pain and other symptoms
  • Being in familiar surroundings
  • Being in the company of close family and/or friends.

End of life care should be implemented irrespective of age, gender, ethnicity, religious belief, disability, and sexual orientation.

Care plans will be well planned and co-ordinated, ensuring service users have access to the care they really need and want, irrespective of their condition or the setting in which they are being cared for and ensure that their choices are respected and will be taken into account at all times. Care planning will assess the needs and preferences of the individual and an agreed care plan will be implemented reflecting these needs and will be reviewed on a regular basis. Because the condition of a person can change rapidly it is essential that the care plan is reviewed regularly and that care staff are aware of the procedures to follow in the process of making these changes, we train staff how to do this.

Training of staff for service users who are approaching the end of life is one of the most important areas of care. We ensure that staff have the necessary knowledge, skills and attitudes, to do this. This training will include staff recognising their vital role in providing a reassuring service for someone at the end of their life and understanding the importance of communication, recognising the need for extra pain control and that extra medication will be needed and how to report and implement this. Recognising the need for comfort measures, discontinuation of inappropriate interventions such as DNAR, legislation and legal obligation around assisted suicide, and reviewing treatment regimes and psychological and spiritual care.

Training also incorporates recognising when the person enters the dying stage and the procedures to follow i.e informing family and outside professionals like the palliative nursing team, doctors etc, and also be aware that the service user may have already stipulated clear, precise instructions of how they want each stage of their end of life to go and that that must be respected at all times and that confidentiality must be maintained as per the service users wishes and strictly on a need to know basis.

Managers have the responsibility of listening, assessing and respecting a services users wishes and preferences and develop an agreed set of actions reflecting the choices made by the service user. In some cases service users may want to make decisions in advance to refuse treatment should they lack the capacity to make such decisions in the future and some may want to set out more general wishes and preferences about how they want to be cared for and where they would wish to die. These wishes will be respected at all times, recorded and made accessible to all partnership providers and working professionals who are involved in the care for that service user i.e. G.P’s, palliative nurses, social worker etc.

Help and support from these professionals will also be taken into consideration in the implementing of a care plan. Family, friends, informal carers etc also have a vital role in the provision of care and will play a part in decision making for end of life care. We ensure they are provided with the help and support they need before and after a service user has passed away, as their practical and emotional needs are as important as that of the service user.

Good end of life care should not stop at the point of death, we ensure that when a service user has passed away that staff are familiar with good practice for the care and viewing of the body and be responsive to family wishes and cultural and spiritual needs.

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Week Days 9am – 5pm

   01204 399 195

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    Frequently Asked Questions

    Why choose Mayday Homecare?

    Domiciliary (or homecare) is now the preferred choice, there is nothing quite like the comfort of your own familiar surroundings and many now choose to stay in the privacy of their own home for as long as possible while receiving care.

    How often can I have help at home?

    We can accommodate a wide variety of requirements, from the occasional hour (or part of), up to 24 hours a day, seven days a week, 365 days a year. We are here to provide support based on your specific wishes.

    We support your independent care

    We provide a bespoke service designed to enable you to remain as independent as possible, we offer different levels of support, as you need it, when you need it.

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