Mayday Homecare – Statement of Purpose

Our dedicated team of domiciliary care workers deliver a personal care service of the highest quality.

Purpose of the document:

This document summarises basic information about Mayday’s Domiciliary Care Agency for users of our service, people who are considering using our service, and their friends, relatives, carers and representatives of users and potential users. It includes the material required by the Domiciliary Care Agencies Regulations 2002. It should be read in conjunction with our Service User guide.

Our Aims and Objectives:

Mayday Homecare value independence and therefore strive to provide the best possible care to people wishing to remain in their own homes. Established in 1988 we have 19 years experience in the recruitment and caring professions. We aim to provide a service encouraging choice and independence, which also meets the needs of the individual and recognises and reflects the human rights of the people we provide a service for. Our objectives are to be sensitive to the care and changing needs of our Service Users and not discriminate against Service Users or Carers on the grounds of Age, Culture, Disability, Gender, Language, Race, Religion or Sex. With our knowledge, expertise and commitment we offer people peace of mind that reliable, friendly and experienced Carers are available to make a real difference to their everyday lives.

Our Principles:

• Focus on service users. We aim to provide a service that is driven by the needs and aspirations of our service users by listening to them.
• Fitness of purpose. We are committed to achieving our stated aims and objectives through reviewing our service. We welcome the feedback from our service users and their representatives.
• Comprehensiveness. We aim to provide a package of care, working with other agencies, to meet the needs and preferences of our service users.
• Meeting assessed needs. The care we provide is based on the thorough assessment of needs and the systematic and ongoing planning of care for each service user, made in conjunction with care managers and other health care professionals.
• Quality Services. We are committed to providing a quality service and to continuous improvement of the care we provide. We are required to meet the National Minimum Standards for Domiciliary Care Agencies.

Services We Provide:

• Assistance with personal care, including bathing, showering, strip washes and dressing.
• Administration of medications.
• Assistance with shopping and preparing meals.
• Assistance with laundry.

We provide services for the following service users:

• Elderly, Elderly confused.
• People with some degree of Physical Disability.
• People with some degree of Sensory Loss.
• People with some degree of Learning Disability.

The Responsible Person:

The person registered with the Care Quality Commission as the registered provider for Mayday is:
Mr John N A Spackman
11 Chorley New Road
Bolton BL1 4QR

Tel:- 01204-399195
Email:- john@keymengroup.com

Qualifications:- FECI
Experience:- 23 years in the care/recruitment sector

The Registered Manager:
The person registered with the Care Quality Commission as the registered manager for Mayday is:
Mrs Marie Spackman
11 Chorley New Road
Bolton BL1 4QR

Tel:- 01204-399195
Email:- maries@keymengroup.com

Qualifications:- RMA 4
Experience:- 15 years in the care sector

The Organisations Care Workers:
We recognise that for most service users the important people in our organisation are the care workers with whom the service user will have regular contact with.

We take great care in recruiting, training and supervising our staff. All staff have a wide range of qualifications and receive regular training throughout the year:-

• NVQ levels 2, 3, 4 in Health & Social Care
• Basic First Aid Awareness
• Manual Handling
• Managing Challenging Behaviour
• Medication Administration
• Dementia Care
• Continence Care
• Risk Assessments
• Infection Control/Hand Hygiene
• POVA-Adult Abuse
• Health & Safety
• Bereavement & Loss
• Confidentiality & Data Protection
• Food Hygiene & Safety

All staff take part in direct observations, supervisions and staff appraisal schemes of the organisation.

Agency Details:

The office is open Monday – Friday 9am-5pm. During this time you can contact a member of staff using the details on the front of your Service User Guide. Outside of these hours, Mayday Homecare operate a 24hr on-call service, which is also detailed on the front of the Service User Guide.

Service Users Rights:

We place the rights of service users at the forefront of our philosophy of care. It is accepted practice for individuals to express and exercise their rights.

Privacy:

We strive to retain as much privacy as possible for our service users in the following ways:-

• Giving help to personal situations as discreetly as possible.
• Guaranteeing service users privacy when using the telephone, opening & reading post and communicating with friends, relatives or advocates.
• Ensuring confidentiality of information the agency holds about service users.

Dignity:

Disabilities quickly undermine dignity, so we try to preserve respect for the service users intrinsic value in the following ways:

• Treating each service user as a valued individual
• Helping service users to present themselves to others as they wish through their own clothing, personal appearance and behaviour in public
• Tackling the stigma from which the service user may suffer through, age, disability, gender, sexual orientation, cultural/religious beliefs etc
• Addressing individuals by their preferred name/title.

Independence:

All service users are encouraged to maintain as much independence and individuality as possible in the following ways:

• Maximising the abilities our service users retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided
• Helping service users take reasonable and fully thought out identified risks, in relation to their care needs/community activities
• Promoting opportunities for service users to establish and retain contacts beyond their home environment
• Encouraging service users to have access to and contribute to the records of their own care. All service users receive a copy of their care plan and risk assessments.

Choice:

We aim to help service users, exercise the opportunity to select, from a range of options in all aspects of their lives, in the following ways:

• By encouraging service users to exercise choice in their selection of organisations and individuals who support them
• To manage our service so far as possible to service users preferences as regards to the staff that support them
• To treat people with respect & dignity at all times and to encourage individuality and independence.

Fulfilment:

We want to help our service users to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways:-

• Informing our-selves as fully as possible about each services users wishes and histories and characteristics
• Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every service user
• Respecting the service user’s religious, ethnic and cultural diversities
• Attempting always to listen and attend promptly to any services user’s desires to communicate at whatever level.

Civil Rights:

We aim to help our service users to continue to enjoy their rights in the following ways:-

• Provide easy access for our service users and their friends and relatives to complain about or give feedback on our service
• Encourage our service users to make full use of all services present in their local area/communities

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the organisation, and the service we provide.

Health and Personal Care:

We draw on expert professional guidelines for the services the agency provides. In pursuit of the best possible are we will do the following:-

• Produce with each service user, regularly update, and thoroughly implement a service user plan of care, based on initial and continuing assessments
• Take steps to safeguard the service users privacy and dignity in all aspects of the delivery of health and personal care
• Treat with special care service users who are dying, and sensitively assist them and their relatives at the time of death

Complaints and Protection:

We know that service users may become dissatisfied from time to time and may even suffer abuse inside or outside of the organisation. To tackle such problems we will do the following:-

• Provide and operate a simple, clear and accessible complaints procedure
• Take all necessary action to protect the service users legal rights
• Make all possible efforts to protect service users from every sort of abuse and from various possible abusers

Staffing:

We are aware that the organisations staff will play a very important role in the service users welfare. To Maximise this contribution, we will do the following:-

• Employ staff that are skilled and experienced in all areas of personal care
• Provide at all times an appropriate number of staff with qualifications in health and social care to ensure that contracts can be met
• Observe recruitment policies and practices, which both respect equal opportunities and protect the service users safety and welfare
• Contract our staff to a range of training, which is relevant, as and when required
• We will provide our staff with access to a NVQ accredited training programme, who have qualified assessors able to take candidates through the levels appropriate. All staff are required to take NVQ level 2.

Management and Administration:

We know that the leadership of the agency is critical to all its operations. To provide a leadership of the quality required, we will do the following:-

• Always engage as registered manager, a person who is qualified, competent and experienced for the task
• Aim for management approach, which creates an open, positive and inclusive atmosphere
• Install and operate effective quality assurance and quality monitoring systems
• Work to accounting and financial procedures, which safeguard service users interests
• Supervise and appraise all staff and voluntary workers regularly and carefully
• Keep up-to-date and accurate records on all aspects of the agency and service users
• Ensure that the health, safety and welfare of services users and staff are promoted and protected.

Complaints Procedure:

Mayday Homecare has a full complaints and compliments policy & procedure that can be activated at any time. A copy is included in the Service User guide.

If a service user has a reason to complain, he/she should in the first instance speak to the staff on duty. If a service user feels their complaints has not been resolved to his/her satisfaction, they can make a complaint to the registered manager as outlined in the service user guide:-

Registered Manager
11 Chorley New Road
Bolton
Lancs BL1 4QR

Tel: 01204-399195

If you feel that the complaint is still unresolved then your local authority or the Care Quality Commission can take the complaint up on your behalf:-

Bolton Social Services
Le Mans Crescent
Bolton
Lancs BL1 1SA

Tel: 01204-338027

Bury Social Services
1st Floor Castle Buildings
Market Place
Bury BL9 0LT

Tel: 0161-2537190

Chorley Social Services
Peter House
Peter Street
Chorley
PR7 2RP

Tel: 01772-516000

C.Q.C. (Care Quality Commission)
City Gate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

Tel: 03000-616161