Our Commitment to Quality

Mayday Homecare is committed to delivering safe, reliable high quality flexible care and support for the people who use our services ensuring we get things right first time, every time.

All our branches comply with the Care Quality Commission (CQC) Care Standards and our teams work hard to exceed these standards.

Quality Policy

Keymen Associates Limited (Mayday Homecare) aims to provide defect free products to its customers on time and within budget.

The Organisation operates a Quality Management System that has gained BS EN ISO 9001: 2008 certification, including aspects specific to the provision of a comprehensive to a diverse range of Service Users within their home environment.

The management is committed to:

1. Develop and improve the Quality Management System
2. Continually improve the effectiveness of the Quality Management System
3. The enhancement of customer satisfaction.

The management has a continuing commitment to:

1. Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
2. Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements
3. Establish the Quality Policy and its objectives
4. Ensure that the Management Reviews set and review the quality objectives, and reports on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
5. Ensure the availability of resources.

The structure of the Quality Management System is defined in this Quality Manual.

All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual. The Organisation complies with all relevant statutory and regulatory requirements. The Organisation constantly monitors its quality performance and implements improvements when appropriate.

This Quality Policy is regularly reviewed in order to ensure its continuing suitability.

Copies of the Quality Policy are made available to all members of staff. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their role and responsibilities as a means of communicating the effectiveness of the Quality Management System.

We work to achieve a quality service by:

• Ensuring the people we care for receive a quality service at all times meeting and exceeding their expectations
• Striving to meet and exceed the regulations required of the Group as set by Care Standards
• Listening, investigating, reporting and learning from the feedback that you and those involved in your care give us

We achieve this by:

• Having clear policies and processes across the organisation and ensuring our people are aware of, and follow them
• Recruiting the best clinicians, care workers support teams available to meet the needs of the people who use our services
• Continually training our staff and clinicians to meet and exceed the needs of the people using our services
• Learning from our experiences to continually improve our services

We are able to measure the effectiveness of our quality by:

• Carrying out regular audits across the Group and changing processes and procedures where necessary
• Embracing any recommendations from Care Standards to improve our services
• Carrying out independent and objective customer surveys to monitor views about the services we provide to the people we care for and making changes where necessary
• Recognising and rewarding our staff for excellence and commitment in increasing the standards of care they provide