Our Care Our Say

Mayday Homecare’s response to The White Paper ‘Our Care Our Say’

The seven outcomes contained in the white paper are:

  • Improved health and well-being
  • Improved quality of life
  • Making a positive contribution
  • Choice and control
  • Freedom from discrimination
  • Economic well-being
  • Personal dignity

These elements underpin the care supplied to all our Service Users, we have a very proactive approach in listening to and implementing the needs and wishes of our service users.

Our care plans are very person centred, they take into consideration the service users capabilities and care needs, health, emotional and social needs, their likes and dislikes, preferred times of carer visits, and information on their life history, such as past and current job roles, hobbies and interests, what is important to them and how best we can help them with these. We give clear information so a service user understands what staff can and cannot do so the service user can make a choice as to whether they want to commence a care package with ourselves.

To continue to do this we regularly review and assess the care that we provide the service user and their environment. We do this by carrying out reviews as and when required, this may be because a member of staff has recognised a change in the service users circumstances and has requested a review or it has come direct from the service user themselves or their families, social worker reviewing officer etc. We understand the need to provide a flexible service so we may work with the service user in identifying their needs and any significant changes that they require and implement them as quickly as possible.

Regular quality assurance monitoring and spot checks also help us to maintain and identify that we are still meeting the needs of the service user and how to work with them and make significant changes if the current care package is not meeting those needs. We will work with other professionals in line with the framework to implement the changes as quickly as possible so a service users needs and independence is maintained at all times.

We will also report any problems/concerns that we or the service user may have in implementing these changes to the council and will make priority adjustments to the care package on a short term, emergency basis, without jeopardising the health and well being of the service user or care staff, as quickly as is practically possible, until they can be resolved. These measures will be monitored and assessed on a daily basis.

We will also be proactive in attending meetings and reviews with the council and liase and encourage involvement with family members, advocates and other frame work colleagues as well as self assessing ourselves so we continually meet the needs and wishes of the person using our service. Where a need for extra aids or equipment arises we will work with the occupational therapists and the service users in supporting the service user to use these aids in a safe an appropriate manner, enabling them to access their right of choice and independence.

Staff training and updates for both managers and care staff regularly take place, in all mandatory fields and we encourage staff to further their knowledge and experiences in the care community by working towards their NVQ levels and perhaps promotion, as we like to support and motivate staff in these areas showing them they are a valued member of the organisation. Staff appraisals, direct observations and supervisions also take place enabling us to establish the needs of the care workers and offer advice and support in the areas they feel it is most needed.

Regular team meetings also take place with managers, seniors and care staff, which helps with team building, promotes confidence and takes everyone’s views into account, helping us to continue to develop our policies and procedures in this area and maintain well trained and motivated care staff.

Equality and diversity are also important keys in assessing and meeting the needs of a service user, we recognise the diverse needs of the people needing our service and will promote wherever possible the equality and diversity needs of the service user. Our organisation and its staff will provide a service that does not discriminate on the grounds of a person’s race, gender, disability, identity, sexual orientation, age and beliefs of a service user. We also carry out specific equality and diversity quality assurance checks throughout the year, anonymously and un-anonymously to enable us to meet these needs in a service user.

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    Frequently Asked Questions

    Why choose Mayday Homecare?

    Domiciliary (or homecare) is now the preferred choice, there is nothing quite like the comfort of your own familiar surroundings and many now choose to stay in the privacy of their own home for as long as possible while receiving care.

    How often can I have help at home?

    We can accommodate a wide variety of requirements, from the occasional hour (or part of), up to 24 hours a day, seven days a week, 365 days a year. We are here to provide support based on your specific wishes.

    We support your independent care

    We provide a bespoke service designed to enable you to remain as independent as possible, we offer different levels of support, as you need it, when you need it.

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